The term of this Agreement shall be effective immediately. You or The FOAT has the option to opt-out of The FOAT Ticketing service agreement at anytime.
The FOAT reserves the right to halt ticket sales if unusual activity is determined and/or fraud is suspected.
The service fee is calculated as follows: Credit Card Fee = 2.99% plus FOAT Fee = 1.99% + $.98. You control
who pays the fees in the My Setting section under PER-TICKET FEE STRUCTURE. TheFOAT can provide refunds upon
request on orders less than 170 days old. Orders older than 170 days cannot be processed by TheFOAT.
A 2% additional service fee is applied to international ticket orders. The customer, not the organizer,
pays the 2% additional international service fee. Additional fees may apply for some advanced ticket features.
The customer, not the organizer, will pay additional fees. Advanced ticket feature fees: info forms,
facebook share discount, pre/auto-approval, ticket bundles and password protected features are 25¢.
If your event requires state or local taxes, we can add these taxes upon request. Please inform us of the tax rate(s) and the specific tickets that need tax applied.
You can request required taxes from the following link
It is your sole responsibility, the organizer, to remit all collected taxes to the proper authorities from your event. By accepting this policy, you release TheFOAT and its
employees from liability
in regards to tax collection and remittance.
If you choose to process a refund it must be for the
total value of the ticket. For example, if a ticket is $50.00 TheFOAT will process a full $50.00 refund. TheFOAT does not do partial ticket refunds.
If a partial refund exception is made, TheFOAT retains all fees.
If credit card industry standard fees change, TheFOAT service fees are subject to change. If any fee changes occur, you will be notified by email of such
If you have sold tickets and then need to change the location of your venue, this action must be approved by
The FOAT. The new venue must be suitable to maintain all of the aspects of the event you sold tickets for at
your original location. Additionally, the new venue must be within 90 miles of the original venue to qualify
for a venue change. If The FOAT approves your new venue, you must offer full refunds to any customer who
requests a refund. This only applies to customers who have purchased at the old venue location. If The FOAT
does not approve the new venue location for the reasons stated above, all customers for the event must be
fully refunded. You will not hold The FOAT financially responsible for any refunded customers as part of
If you opt to utilize TheFOAT Pick Up at Venue merchandise system a 5% service fee will be passed on to you per merchandise transaction.
Any credit card chargebacks or other transaction reversals initiated against TheFOAT or its affiliates for any reason
(except to the extent they are caused solely by TheFOAT's negligence or willful misconduct) with respect to your
event and all related credit card association, payment processing, re-presentment, penalty and other fees and expenses incurred
by TheFOAT or its affiliates in connection with such chargebacks will ultimately be your responsibility, and
you agree to promptly and fully reimburse TheFOAT for such amounts on demand. As part of TheFOAT's activity as limited
payments agent, TheFOAT will use commercially reasonable efforts to manage the re-presentment of such chargebacks and reversals
on your behalf and you hereby authorize TheFOAT to do so and agree to use reasonable efforts to cooperate with
TheFOAT in such re-presentment. However, TheFOAT will have no obligation to re-present any chargeback that it believes in its
discretion it is more likely than not to lose or that relates to a transaction that should be refunded in accordance with
your refund policy or TheFOAT's Terms of Service. Both parties agree that TheFOAT's loss of any chargeback that has been
re-presented by TheFOAT will not in any way limit your obligation to reimburse TheFOAT and its affiliates under this paragraph.