FOAT TICKET SERVICE AGREEMENTThis Agreement is entered into as of the time you sign up on The FOAT. The FOAT cannot and will not be liable for any loss or damage arising from your failure to comply with this ticket service agreement.
The term of this Agreement shall be effective immediately. You or The FOAT has the option to opt-out of The FOAT Ticketing service agreement at anytime. The FOAT reserves the right to halt ticket sales if unusual activity is determined and/or fraud is suspected.
Ticket Allocations & Agency
- The FOAT as Agent.
The FOAT will act as your agent for computerized ticket sales with the following means of sales of tickets for events.
- Online Sales at http://tickets.thefoat.com/yournamehere
- Ticket Inventory. All tickets are considered general without specific inventory requirements unless specified by you.
- The FOAT as Agent. The FOAT will act as your agent for computerized ticket sales with the following means of sales of tickets for events.
- Set-Up Fee: None
- Merchant Service Fee: None
- Interchange Fee: None
- Gateway Fee: None
- Cancellations Fee: None
- Standard Wire Transfer Fee: 3-Day Wire Transfer Fee Paid by The FOAT. If expedited services required standard expedited fees will apply.
Ticket Service Fees & Refunds
The service fee is calculated at 3.0% + $.98 per ticket. TheFOAT can provided refunds upon request on orders less than 120 days old. Orders older than 120 days must be processed by you. A 2% additional service fee is applied to international ticket orders. The customer, not the organizer, pays the 2% additional international service fee. Additional fees may apply for some advanced ticket features. The customer, not the organizer, will pay additional fees. Advanced ticket feature fees: info forms 20¢, facebook share discount 12¢, pre/auto-approval 30¢. If you choose to process a refund it must be for the total value of ticket. For example, if a ticket is $50.00 TheFOAT will process a full $50.00 refund. TheFOAT does not do partial ticket refunds. If credit card industry standard fees change, TheFOAT service fees are subject to change. If any fee changes occur, you will be notified by email of such changes.
Merchandise Service Fees
If you opt to utilize TheFOAT Pick Up at Venue merchandise system a 5% service fee will be passed on to you per merchandise transaction.
Reports and Reconciliation
- Event sales reports can be found at http://www.thefoat.com/fa/ticketbuy_host
- The FOAT will release all event funds (except service fees) to you the following Tuesday or upon complete reconciliation of all credit card transactions ( which ever is first) after the completion of an event. Any disputes or credit card chargebacks after the completion of an event will be reconciled by The FOAT with you, the organizer. Additional chargeback fees may apply. Chargebacks that occur before your event date will be immediately reconciled from your net profit total on TheFOAT.
- You can request to receive advance payouts for your event. Typically you will receive all of your funds upon completion of your event. Some events may qualify for our advance payout schedule. Please contact us at email@example.com for more details.
CONTENT SUBMITTED OR MADE AVAILABLE FOR INCLUSION ON THE FOAT SERVICES
- You, and not The FOAT, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the The FOAT Services. You, and not The FOAT, are obligated to honor all ticket and merchandise sales. The FOAT does not control the Content posted via The FOAT Services and, as such, does not guarantee the accuracy, integrity or quality of such Content. You acknowledge The FOAT may or may not pre-screen Content, but that The FOAT and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via the The FOAT Services.
STREAMING VIDEO EVENTS (Internet Pay-Per-View)
- TheFOAT is the credit card processor and security software gateway only. You, and not The FOAT, must provide the camera crew, filming equipment, and streaming service (e.g. LiveStream.com). You must also provide an email address where your customers may ask for technical help. Failure to provide a reliable feed will result in unhappy customers and may result in reserve funds being withheld until refunds and credit card disputes have been settled.
EVENT VENUE CAPACITY
- DO NOT SELL MORE TICKETS THAN YOUR VENUE CAN HANDLE. The number of tickets sold at the gate plus online cannot be more than the venue has available. Overselling your event can result in credit card disputes, refunds, and possibly litigation. Accordingly, TheFOAT will withhold reserve funds until refunds and credit card disputes have been settled. The FOAT cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 9.
Terms of Service
- The FOAT Terms of Service will apply: http://www.thefoat.com/fa/company-terms_of_service