Who handles refunds?

The FOAT will issue refunds for events that have been cancelled. The refund should reflect on your bank statements within 2-5 business days of the event cancellation. If there is an issue with a refund, please email tickets@thefoat.com in order to have the situation resolved.

How are postponed events handled?

If a show has been postponed to a later date, The FOAT will email you a notification regarding the date and time change for the upcoming show. If you are unable to attend the new date, please contact The FOAT at tickets@thefoat.com in order to request a refund for the event.

I bought tickets but I can't go to the event. Can I get a refund?

You can receive a full refund just as long as you notify us before the closure of online event ticket sales at 2 PM Pacific Standard Time (PST). We are sorry, but no refunds are issued if you do not notify us before the closure of online event ticket sales at 2 PM (PST). Thank you for your understanding regarding this policy. Our event promoters rely on pre-sales to forecast their event before it takes place. There are many costs associated with live events, including equipment, large teams of people, travel expenses, etc. This policy allows our event promoters to have clarity on their financials.